These Terms & Conditions govern your use of our website and the purchase of flowers and related products from Flower Delivery Sydenham. By placing an order for flower delivery in Sydenham or the surrounding areas, you agree to be bound by these Terms in full. Please read this document carefully before placing your order. These Terms are designed to protect both your rights as a customer and our responsibility as your local online florist.
These Terms & Conditions apply to all customers placing orders for online flower delivery from Flower Delivery Sydenham. Our service is available to those living in, or requesting delivery to, addresses across Sydenham and the neighbouring areas. By ordering from us, you confirm that you are at least 18 years old, have the legal authority to enter into this contract, and are legally capable of forming binding contracts under applicable law.
To order fresh flowers for delivery via Flower Delivery Sydenham, customers must complete the online order form on our website by selecting their desired products and providing accurate delivery details. The process includes:
Please note that order acknowledgements serve as confirmation of receipt of your order only. Acceptance of your order, and completion of the contract for delivery of your flowers in Sydenham, will occur only once payment has been received in full and we have issued a dispatch confirmation email. We reserve the right to reject or cancel orders at our discretion, for example in cases of product unavailability or incomplete information.
While we take every care to ensure the accuracy of our product listings, all flower and product availability is subject to seasonal variation and supply. If a specific type of flower or product in your selection is unavailable, we may substitute with an appropriate alternative of equal or greater value and comparable appearance, whilst maintaining the overall theme and quality of your arrangement. Any substitutions will be made at our expert discretion and in accordance with industry standards.
All flower prices and delivery charges for Flower Delivery Sydenham are listed in British Pounds Sterling (£) and include any applicable VAT unless otherwise stated. Prices and delivery charges displayed on our website are subject to change at any time and are only binding at the point you place your order. Payment in full is required at the time of order.
We accept payment for online flower deliveries via major credit and debit cards, and other payment methods as specified at checkout. All payment transactions are securely processed using industry-standard encryption technology. We do not store your card details. By submitting payment information, you represent and warrant that you are authorised to use the payment method provided.
Flower Delivery Sydenham delivers to residential and business addresses in Sydenham and the adjacent localities. Please ensure that all delivery information (including recipient name, address, post code, contact details, and delivery instructions) are accurate and complete. Incorrect or incomplete details may result in delays or non-delivery, for which we cannot accept responsibility.
We strive to deliver on your chosen date and within your indicated time frame whenever possible. However, during peak periods or adverse weather conditions, delivery times may vary. In such cases, we will endeavour to contact you regarding any changes. If delivery cannot be made due to the recipient not being present, we may attempt to leave the flowers with a neighbour or in a secure location as specified by you. Additional delivery attempts may incur further charges.
If you need to cancel or amend your order for flower delivery in Sydenham, please notify us as soon as possible after placing your order. Cancellations must be requested within a reasonable time (normally no later than 24 hours before the scheduled delivery date for standard items).
Orders for bespoke or made-to-order flower arrangements may not be cancelled once preparation has begun. If your order has already been dispatched or delivered, we are unable to accept cancellations. Refunds for cancelled orders will be processed in line with our Refund Policy (available on our website), typically to the original payment method, within a reasonable timeframe. We reserve the right to deduct charges for any costs we have incurred as a result of processing your order prior to cancellation.
Flower Delivery Sydenham aims to ensure your complete satisfaction with every flower arrangement delivered. Due to the perishable nature of our products, returns are generally not accepted. If you are dissatisfied with the quality of your flowers, please contact us within 24 hours of delivery with photographic evidence where possible so that we may address your concerns. Should your delivery not match your order in substance or quality, we may, at our discretion, offer a replacement or refund.
By submitting an order, you confirm that all information you provide is accurate and complete. You agree not to use our products for unlawful or unauthorised purposes. You are responsible for ensuring someone is available to receive the delivery or for providing secure instructions for unattended delivery. Any failure to fulfil these responsibilities that results in failed or delayed delivery may affect your eligibility for compensation or redelivery.
We are committed to delivering flowers and related products of high quality to our Sydenham customers. Our liability for any claims arising under these Terms is limited to the price paid for the relevant product.
We will not be liable for:
Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
All content, images, and design elements contained within the Flower Delivery Sydenham website remain the intellectual property of Flower Delivery Sydenham or its licensors. No material from this website may be reproduced or used without express written permission. Trademarks and logos used on the site are our exclusive property and protected by applicable laws.
We respect your privacy and comply with current data protection legislation. Information provided to us is processed in accordance with our Privacy Policy (available on our website). By placing an order, you consent to such processing and warrant that all information provided is accurate.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising out of or relating to these Terms.
If you have questions or require clarification regarding these Terms & Conditions for Flower Delivery Sydenham, please consult our support page or contact our customer service team. We are dedicated to providing a positive and transparent online flower ordering experience to customers in Sydenham and its surrounding communities.
Note: These Terms & Conditions apply equally to customers in Sydenham and all adjacent areas served by Flower Delivery Sydenham, ensuring a consistent standard of service and legal protection across our full delivery region.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sydenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sydenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
